Money back guarantee
At Simply Nootropics, we strive to deliver high-quality products and exceptional service to all our customers. The following refund policy applies to orders shipped to EU countries:
Damaged or Faulty Products
If your product arrives damaged or faulty, you are entitled to a refund or replacement. To request a refund or replacement:
Contact Us: Email us at hello@simplynootropics.com within 7 days of receiving your order.
Provide Documentation: Include your full name, order number, and clear photos of the damaged or faulty item(s) and the packaging.
Resolution: Once we verify the issue, we will either replace the item (if available) or issue a refund to your original payment method.
Unopened Products (14-Day Withdrawal Period)
In compliance with EU consumer protection laws, you may request a refund for unopened and sealed products within 14 days of receiving your order.
To process your request:
Contact Us: Email us at hello@simplynootropics.com to initiate the return process.
Provide Evidence: Send us a photo of the product before returning it.
Return the Product: Ship the product back to our Australian warehouse using a tracked service and provide the tracking details to us.
Condition: The product must be returned in its original, unopened, and sealed condition.
Please note:
Customers are responsible for the cost of return shipping.
Refunds will be issued to your original payment method within 14 days of receiving the returned product.
Non-Refundable Items
Opened or Unsealed Products: Due to health and hygiene reasons, opened or unsealed products are not eligible for refunds.
Perishable Items: Products prone to rapid deterioration are also excluded from refunds.
Refunds or replacements are available under the following conditions:
Refunds or replacements are only issued for damaged, faulty, or unopened and sealed products.
Final Sale: All other sales in the EU are final and not eligible for refund or exchange.
Shipping Costs: Shipping costs are non-refundable unless the issue is due to an error on our part.
Please ensure that your purchase complies with your country’s local regulations. Simply Nootropics is not responsible for:
Delays, confiscations, or rejections by customs authorities.
Orders returned due to the lack of required permits or because the item is restricted in your country.
If an order is returned by customs or abandoned for any reason, including non-compliance with local regulations:
Shipping Fees: Shipping fees and associated charges will not be refunded.
Product Refunds: Refunds for product costs will only be issued if the product is returned unopened and in its original condition.
If your package is visibly damaged upon delivery, we recommend:
Take Photos: Capture photos of the damaged package before opening it.
Notify the Carrier: Immediately inform the delivery carrier.
Contact Us: Reach out to us within 7 days at hello@simplynootropics.com with photos of the damage, so we can assist you promptly.
Please note that for best results, all supplements should be used in conjunction with a healthy lifestyle, including a healthy diet and regular exercise. Our team is always here to help you get the most out of your supplements, if you have any questions, our customer service team is on hand and always happy to chat.
Customs and Import Risks:
Simply Nootropics is not responsible for delays, confiscations, or rejections by customs authorities in the destination country. Customers are advised to confirm that their purchase complies with local regulations and can be cleared through customs without special import permits or prescriptions to avoid such issues.
If for any reason your package is refused by you or your country, any shipping charge or fees imposed by the shipping carrier to return your order, will not be included with your refund.
Any orders abandoned by you, the shipping carrier, or your country for any reason — including lack of import permits, prescriptions, or because the item is banned by your country WILL NOT be refunded.
