Shipping
Shipping & delivery
At Simply Nootropics our goal is to provide you with a fast and reliable delivery service.
We always aim to process and dispatch within 24 hours (weekdays) from our Australian warehouse and partner with the best shipping companies (DHL Express) to get your order to you quickly and safely.
The shipping process
Once we receive your order it will be processed by our distribution team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded). Orders received after 2pm will be processed the following morning (however please allow another couple of days for your order to be processed during promotional activities and sales). Once your order has been processed and has been dispatched, you will receive a tracking number via email.
Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this if they have been dispatched.
All international shipments across Europe are shipped from our Australian warehouse via tracked - DHL Ecommerce courier.
Please manage your order and any changes via the tracking number that is sent in your tracking email. You will receive a tracking number and email as soon as we have dispatched your order.
Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party. Please also note there can be a delay during Christmas holidays at the depot and customs when there is high shipping volume.
If you’re concerned about the whereabouts of your parcel, please first contact DHL. You will need to quote your tracking number that has been emailed to you.
Terms of delivery to different countries
Free international shipping for orders over €180 EUR - A flat rate of €9.99 - €14.99 for most orders.
Up to €24.99 (for Collagen products based on weight) applies for orders under €180 EUR.
Orders take 24 hours to process (Monday – Friday), and typically take between 4-7 working days to deliver.
Free international shipping for orders over $80 USD- A flat rate of $6.99 applies for orders under $80 USD.
Orders take 24 hours to process (Monday – Friday), and typically take between 4-7 working days to deliver.
Free international shipping for orders over $80 CAD- A flat rate of $7.99 applies for orders under $80 CAD.
Orders take 24 hours to process (Monday – Friday), and typically take between 4-7 working days to deliver.
Free international shipping for orders over £60.00 GBP - A flat rate of £5.99 applies for orders under £60.00 GBP.
Orders take 24 hours to process (Monday – Friday), and typically take between 4-7 working days to deliver.
Free international shipping for orders over €200 EUR - A flat rate of €14.99 applies for orders under €200 EUR.
Orders take 24 hours to process (Monday – Friday), and typically take between 4-7 working days to deliver.
Free international shipping for orders over $100 SGD- A flat rate of $10 applies for orders under $100 SGD.
Orders take 24 hours to process (Monday – Friday), and typically take between 5-7 working days to deliver.
A flat rate of $$14.99 USD - $24.99 USD (dependent on weight) applies for orders under $200 USD.
The currency will be auto-converted and calculated to your local currency.
Orders take 24 hours to process (Monday – Friday), and typically take between 4-7 working days to deliver.
Other International Destinations
All international orders outside of Europe are handled on our global website www.simplynootropics.com and cannot be processed on this one.
All other international orders are shipped via DHL tracked service.
Shipping will be auto-calculated at checkout based on region.
Orders take 24 hours to process (Monday – Friday), and between 4-10 working days to deliver depending on the location. This transit time is an estimate only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.
We ship to over 200 countries however If your country is not accepted at checkout, we do not currently provide a shipping option to your region.
Customs Duties and Taxes
We’ve recently made a positive change as of the 11th Feb, 2025 to our international shipping process to make your experience even smoother.
For all orders across Europe, Simply Nootropics now covers all duties, customs fees, and taxes upfront. This means no unexpected charges upon delivery, we handle everything for you to ensure a seamless and stress-free shipping experience.
With this update, your order will arrive without additional customs delays or surprise costs, making it easier than ever to get your Simply Nootropics products delivered to your door.
Availability to Collect
Please ensure someone will be available to receive or collect your order if you receive a card to collect / call. We cannot resend product free of charge outside of New Zealand/Australia if your order gets returned to us and you will incur another delivery charge.